About Apply Digital Apply Digital is a global AI‑native transformation partner, client‑obsessed and built for a new era of client services. We bring together industry expertise and elite talent to connect strategy, agentic experiences, technology, and data for the world’s most ambitious organizations. With the agility to move fast and the experience to deliver with precision, Apply Digital works with clients like Arc’teryx, Lululemon, and Kraft Heinz. LOCATION Apply Digital is hybrid/remote‑friendly. The preferred candidate should be based in Mexico City, preferably working in hours that align to CT (Central Timezone). This role requires regular on‑site presence at our client’s office in Mexico City and candidates should be comfortable working in person on a consistent basis. THE ROLE The Program Director is a leadership role responsible for spearheading the program delivery strategy and execution across a diverse portfolio of major client account engagements. Central to this role is the cultivation and management of direct client relationships at the executive level, ensuring the successful execution of projects across an account portfolio. The position assumes a leadership role across the assigned portfolio of client accounts, accountable for driving account growth, maximizing customer and team satisfaction, and achieving financial goals. The Program Director acts as a strategic partner to senior client executives, providing overall account leadership to ensure high‑quality work and continuous new business earning. Responsibilities Client Expectation Management: Proactively communicate project status, potential risks, and changes to client stakeholders, ensuring alignment of expectations and fostering strong client relationships. Account Strategy & Growth: Develop and execute actionable client account plans to drive organic account growth and support regional growth targets. Collaborate closely with Business Development to support new business efforts within the region or portfolio. Client Advocacy & Partnership: Position the firm as a strategic partner and trusted advisor to our most senior clients, ensuring client needs, priorities, and goals are effectively communicated to the program and delivery teams. Successful Delivery: Oversee end‑to‑end delivery of programs and projects, ensuring scope, budget, and timeline requirements are met while maintaining high‑quality standards. Team Morale & Productivity: Implement strategies to foster a positive and collaborative team environment, promoting high morale and optimizing team productivity through effective resource allocation and support. Gross Margin: Manage program budgets and resources efficiently to ensure profitability and achieve gross margin targets, identifying opportunities for cost optimization and revenue growth. Monitoring and Controlling Progress: Develop and maintain schedules, timelines, milestones, and performance reports to track progress and identify resource conflicts. Change Management: Ensure effective stakeholder impact analysis and develop associated change strategy to maximize engagement and adoption. Knowledge Management: Ensure all program or project documentation is current, complete, stored, and shared consistently with PMO standards; propose improvements and best practices for governance, processes, tools, and templates. Requirements BSc or BEng degree with 10+ years of relevant experience within technical project/program management. MBA or seasoned experience in management consulting firms or agencies preferred. Experience with Agile and Lean Methodologies required. Demonstrated program or program/project management involving digital transformation, business process optimization, and organizational change management. Strong technical acumen, particularly within e‑commerce domains. Ability to travel to the client’s office in Mexico City on a regular basis. Proven experience in a leadership role responsible for growth and management of a portfolio of accounts, including direct accountability for customer satisfaction and financial goals. Demonstrated success in collaborating with Business Development/Sales and Client/Account Management teams, including new business initiatives. Excellent verbal and written communication skills in both English and Spanish. Experience working with e‑commerce engines such as Bigcommerce, Commercetools, VTEX, or Magento. Strong knowledge of program or project management tools/software, and digital solutions with the ability to lead multiple activities and resources while maintaining a focus on quality. Experience managing and allocating resources within a program across multiple streams of work. Experience scoping activities for new account opportunities, collaborating with delivery primes to prepare high‑value, winning proposals. Experience with defining visual controls and dashboards using Google Sheet/Smart Sheet, Miro, or other digital collaboration tools. Exceptional interpersonal and leadership skills to effectively communicate and build relationships at all organizational levels. Sound technical aptitude and proven ability to grasp knowledge of multiple disciplines and technologies with comfort with digital tools. Ability to thrive and adapt in a fluid environment, fostering a strong collaborative spirit. Outstanding relationship, influencing, and negotiation skills. Life at Apply Digital At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. We offer generous training budgets, partner tech certifications, custom learning plans, workshops, mentorship, and peer support. We provide a generous vacation policy, flexible work arrangements, and a culture where differences are celebrated and everyone feels welcome. Engage with our Diversity, Equity, and Inclusion section for more information. #J-18808-Ljbffr