This position is responsible of identifying areas of opportunity on the Operation and implementing a variety of strategies to guarantee an excellent customer experience within the VIP department. Key Responsibilities Identify agent's areas of opportunity and design action plans to help them improve Analyze all customer service metrics to improve the department's KPIs and performance Copnduct training sessions as required Supervise adherence to the companies policies Monitor interactions to find strengths and areas of opportunity Analyze training results and KPIs to improve the training curriculum Proactively find areas of improvement on internal processes and suggests changes Create comprehensive reports for management in a daily and monthly basis Qualifications Must have a good performance (KPI's) accourding current position. Bachelor's degree 1+ year of experience in VIP Exhaustive knowledge of VIP processes Excellent English written and spoken (90%+) No unjustified absences in the last 3 months Dominion of the company's CRM tools (IMS and GenAdmin) Strong communication and interpersonal skills, both written and verbal Excellent organizational and time-management skills Advanced understanding of Microsoft Office tools Vast knowledge of Casino and Sports products #J-18808-Ljbffr
C.i. Coordinator (Internal Position)
CALIENTE
tijuana, tijuana
Publicado hace 13 días
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