NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sr. Salesforce Technical Lead to join our team in Mexico. Responsibilities Design, code/program, develop, test and deploy custom applications using Salesforce. Extend Salesforce capabilities to support various business functions, including custom applications and integrations. Manage user roles, permissions, profiles, flows, validation rules, and declarative automation. Leverage Salesforce AI tools to automate administrative workflows and improve operational efficiency. Work closely with cross-functional teams to understand requirements and implement solutions. Document technical specifications and maintain updated system documentation. Collaborate with cross-functional teams to identify and prioritize business requirements and ensure successful implementation of Salesforce solutions. Provide technical leadership and mentorship to junior developers. Contribute to the development of best practices for Salesforce development. Experience in Databricks. Participate in code reviews and ensure adherence to coding and quality standards. Manage the deployment and release process for Salesforce applications and integrated components, including sandbox and production deployments. Stay current with Salesforce releases, features, and best practices, and make recommendations for adoption where appropriate. Research and address technical issues, ensuring the platform's stability and performance. Qualifications Minimum of 8‑10+ years experience as a Salesforce Developer in the Salesforce ecosystem (e.g., Sales Cloud, Service Cloud). 5+ years of experience in Salesforce Service Cloud Voice and Amazon Connect (application, telephony, routing, AI, and DevOps layers). Proficient in Apex, Visualforce, and Lightning Web Components. Strong understanding of Salesforce architecture and best practices. Experience with integrating Salesforce with other systems. Experience with Agile development methodologies and tools (e.g., Jira). Ability to design and implement complex data models. Excellent problem‑solving and analytical skills. Must have Salesforce Certified Platform Developer I and II, Certified Sales Cloud and Service Cloud and/or Architect certifications. #J-18808-Ljbffr