Inviting applications for the role of Senior Manager – Order to Cash – Industry Consumer Goods Responsibilities Lead the Order‑to‑Cash Process for a global client, leading a team of employees. Responsibility spreads across Billing and Collections related sub‑processes. Lead Client and Internal partners with utmost care, analyzing volumetric information, with a problem‑solving attitude. Relationship management is key to succeeding in this role. Supervise daily Billing and Collections operations. Lead and mentor your team, providing guidance, training, and performance feedback. Monitor Billing and Collections KPIs and SLAs and implement corrective actions when needed. Review complex cases and elevate issues appropriately. Collaborate with cross‑functional teams (Finance, Sales, Operations, Cash Application) to resolve discrepancies and support revenue recognition. Act as 2nd level for critical client issues, taking necessary action to resolve and communicating status and actions taken. Ensure compliance with internal controls, audit requirements, and client‑specific billing standards. Drive process improvements and automation initiatives to enhance billing efficiency. Prepare and present reports and metrics to management and stakeholders. Act as a point of contact for client inquiries and ensure high levels of service delivery. Evaluate workload and distribute it appropriately among your team, assisting when needed in billing activities such as invoice or credit memo creation. Qualifications Minimum Qualifications Bachelor’s degree in Finance, Accounting, Business Administration or related field. Master Degree preferred. Experience in AR, Collections and solid knowledge of other Order to cash processes. Experience in a Management role with minimum 40 people on staff. Strong leadership and team‑management skills. Excellent problem‑solving, communication, and stakeholder management abilities. Proficiency in accounting terms and activities (e.g. Reconciliations, Taxes). Proficiency in MS Excel, PowerBi and ERP systems (e.g. Oracle, SAP, Getpaid). Ability to manage multiple priorities and meet tight deadlines in a dynamic environment. Advanced English level. Preferred Qualifications / Skills Experience with automated billing systems and tools. Familiarity with SLA‑driven and Lean environments and client‑specific billing models. Lead AI‑first transformation – Build and scale AI solutions that redefine industries. Make an impact – Drive change for global enterprises and solve business challenges that matter. Accelerate your career— Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills. Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace. Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build. Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. #J-18808-Ljbffr