Job Responsibilities Processes, investigates, and monitors trending and reporting of product defect complaints, serving as the primary contact. Aligns with Medical Safety and/or R&D on adverse events while addressing and expediting product complaints under the company's complaint policy and procedures, and ensures compliance with regulatory agencies reporting requirements. Monitors complaint activity and provides suggestions to appropriate company authorities to modify existing manufacturing or packaging processes and/or customer training processes, based upon pattern and related analyses. Maintains unified product defect investigation operating procedures. Provides technical expertise to optimize complaint processing systems. Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the company's complaint handling procedure. Tracks and evaluates effectiveness of corrective actions associated with product complaints and adverse events. Qualifications and Proficiencies Works under limited supervision for routine situations. Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand. High school or similar degree. Computer skills required. Written and spoken English required. Complaint Handling and/or customer service experience. Equal Employment Opportunity Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. #J-18808-Ljbffr