Quality Control Engineer, Amazon Customer Excellence Systems (ACES) Join to apply for the Quality Control Engineer, Amazon Customer Excellence Systems (ACES) role at Amazon . The Quality Control Manager plays an essential role within AMZL ACES. This position is responsible for overseeing and executing quality assurance and control (QAQC) processes throughout the processes of a package in the Last Mile Operations. Key job responsibilities: Ensure that all Standard Operation Procedures (SOPs) are up to date and available in Policy 2.0 at all times. Coordinate monthly audits using the Standard Audit Tool (SAT). Complete daily routines related to address data quality to improve delivery quality. Perform audits, assessments, and deep dives of field processes and procedures. Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement. Communicate quality problems or concerns impacting customer experience. Basic qualifications: Bachelor's degree in Engineering, Administration, or similar with knowledge of continuous improvement methodologies. B1+ English level. Strong understanding of quality control methodologies. Excellent communication and interpersonal skills for effective collaboration with diverse teams and stakeholders. Willingness to travel up to 20% of the time across MX. Preferred qualifications: Green belt certification (optional). Ability to multitask in a fast-paced, high-energy environment. Support project improvement events to achieve business goals with short and long-term results. Provide effective feedback related to Standard Process adherence. 2+ years of experience in quality control. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link. For regional inquiries, contact your Recruiting Partner. Company: Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Job ID: A Seniority level Not Applicable Employment type Full-time Job function Quality Assurance, Information Technology, and Engineering Industries Software Development Referrals can increase your chances of interviewing at Amazon. #J-18808-Ljbffr