About Zendesk Zendesk is a service‑first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home. Role Overview We are looking for a person who thrives in a multi‑project, multifaceted and lively environment to help lead an outstanding and exciting opportunity. Zendesk’s Employee Technology Platforms team is driving to define how we use technology in our digital workplace. To help us achieve our goals, you should be a successful and experienced Product Manager/Owner with a proven background in building a world‑class environment for employees. Responsibilities Drive Zendesk Employee’s Experience within enterprise collaboration platforms such as Google Workspace, Slack, and Zoom, partnering with the Employee Technology Platforms leadership to ensure a world‑class ecosystem that meets the needs of Zendesk and ensures a consistent user experience in a hybrid office environment. Work with cross‑functional team members to ensure employees have the knowledge, tools and skill sets required for their roles. Work with Employee Technology Platforms management, Internal Communications and other stakeholders to define and deliver strategy by managing roadmaps for various collaboration tools to ensure that Zendesk’s digital tools continue to evolve and best meet the needs of employees. Participate and lead agile ceremonies, including Sprint Planning, Sprint Reviews, and Sprint Retrospectives, and Annual/Quarterly Planning. Conduct user research to understand the needs and pain points of employees to bring user empathy to the forefront of problem solving. Contribute to other collaboration projects and initiatives. Work with stakeholders to define priorities for requests for new functionality and tools. Maintain a good understanding of industry best practice and new technological opportunities that can add business value to Zendesk. Champion the strategic use of enterprise collaboration tools, demonstrating business benefits and driving adoption across Zendesk. Monitor usage across platforms using analytics tools and provide insightful analytics to key stakeholders that demonstrates the effectiveness of applications across the Employee Technology Platforms team. Basic Qualifications 5+ years of Product Manager/Owner experience with an employee focus. 3+ years managing Zoom, AV, or similar collaboration tools. Strong presentation skills with experience presenting to stakeholders and senior management. Strong understanding of the principles of Usability and User Experience. Strong understanding of the principles of Agile methodology. Preferred Qualifications High level of comfort with enterprise collaboration software and other web‑based technologies. Skills to work independently and in a large project team setting. Critical thinker and problem‑solving skills. Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement. Self‑motivated with the ability to not only work in a group/individual setting, but able to drive action and independently with little to no direction. Passionate about process optimization and system implementations. Location Any hired must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico). The role is hybrid, with the requirement to attend the local office part of the week; the specific in‑office schedule will be determined by the hiring manager. Equal Opportunity Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to with your specific accommodation request. #J-18808-Ljbffr