## HR Partner, Customer CareApplylocations: Queretaro BSC, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R-19413**Role Summary:**The HR Partner, Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.Hybrid role: 3 days in office/2 days work from home**Responsibilities:*** Respond to customer requests, (calls, chats, tickets) and provide guidance to associates and managers* Consistently execute HR processes, using case management, chat, and telephony* Provide guidance to associates and managers on self-service transactions and navigating the HR portal* Research solutions to HR customer inquiries and escalate as needed* Understand and be able to communicate HR policies, processes, and procedures* Adhering to Flowserve’s safety, integrity, and code of conduct policies* Other duties as required and assigned by manager**Requirements:*** Bachelor’s degree in business/HR* Ideally 3-5 years of experience in HR or customer service or HR service delivery* Proficiency in English and Spanish, Portuguese will be an advantage* Exceptional customer service, emotional intelligence and empathy* Excellent probing abilities, to identify true need from customer* Resourcefulness and ability to find answers quickly#J-18808-Ljbffr
Hr Generalist
FLOWSERVE
santiago de querétaro, santiago de querétaro
Publicado hace 7 días
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