Order Desk Specialist | Sales Operations Ciudad de México | Presencial / Corporativo Hanwha Vision México About the Role At Hanwha Vision , a global leader in intelligent video surveillance and security solutions, we are looking for an Order Desk Specialist to join our Sales Operations team in Mexico City. This position plays a critical role ensuring accurate order processing, commercial compliance, and seamless coordination between Sales, Finance, Supply Chain, and Logistics teams across LATAM. You will become a key operational partner enabling business execution and delivering a reliable experience for customers and distributors. Key Responsibilities Order Management Receive, review, and process customer and distributor sales orders in ERP systems (SAP preferred). Validate pricing, discounts, commercial conditions, payment terms, and required approvals. Ensure compliance with internal commercial, fiscal, and operational policies before order release. Cross-Functional Coordination Act as liaison between Sales, Finance, Logistics, and Supply Chain teams. Confirm inventory availability, delivery timelines, and shipment status. Support credit validation, invoicing processes, and order release workflows. Follow-up & Customer Support Track orders from entry through final delivery. Resolve order discrepancies, delays, or billing issues proactively. Maintain clear communication with internal stakeholders and external partners. Reporting & Continuous Improvement Maintain accurate ERP data and operational tracking files. Generate backlog, order status, and operational KPI reports. Identify process improvement opportunities within order management workflows. Qualifications Education Bachelor’s degree in: Business Administration International Trade Industrial Engineering Logistics or related field (preferred) Junior profiles with internships or professional practices are welcome. Experience Junior: 0–1 year in administrative, logistics, customer service, or sales support roles. Intermediate/Senior: 2–4 years in Order Desk, Sales Operations, Customer Service, or Supply Chain. Technical Skills ERP experience (SAP highly preferred ) Order processing & invoicing workflows Intermediate Excel (pivot tables, data tracking) Basic supply chain and distribution knowledge Language Intermediate English (reading & basic communication with regional/global teams) What We Are Looking For Strong attention to detail and accuracy High organizational skills and multitasking ability Service-oriented mindset Ability to work under deadlines Process compliance and ownership mentality Comfortable working in multicultural corporate environments Success Metrics (KPIs) Order accuracy rate Order processing turnaround time Incident/error reduction SLA compliance Internal & external customer satisfaction Why Join Hanwha Vision? Global technology company with strong growth in LATAM Exposure to regional and international operations Collaborative multicultural environment Professional development and learning opportunities