Overview Amazon is looking for high‑potential leaders, ready to own their impact in Amazon Operations as an experienced manager working to make the company the most customer‑centric. You will have your leadership capacity stretched to its full potential as a front‑line leader, with an opportunity to invest in others and develop a people‑focused leadership style while mastering the tools, processes, and operations that have been defined by Amazon. Responsibilities Day‑to‑day management of the delivery station, overseeing the operations that focus on delivering Amazon orders directly to customers. Lead a team of Process Assistants and Delivery‑Service Providers, conducting meetings, training sessions, assigning job duties, and communicating with DSPs and their drivers. Ensure a safe workplace, proper training, and address associates’ needs so they can focus on their jobs. Lead change at the speed of the internet; continue to drive innovation that keeps Amazon as a global leader. Route shipments within the Amazon Logistics coverage area. Support and assign job duties to process assistants. Adapt to sudden changes and growth according to operational necessities. Track and monitor sorting operations and driver dispatch. Review the operational forecast and determine productivity requirements for sorting operations, managing a team group to meet all building goals. Support all safety programs to ensure a safe work environment for all associates and delivery service providers. Proactively identify and lead process‑improvement initiatives and lean tools. A Day in the Life You’ll work on a shift pattern at one of our sites, ensuring it is as productive as possible. Your main focus is to own and drive a culture of safety and uphold quality and shift‑performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including routine team management, daily operational responsibilities, process improvement, and wide‑scale contingency tasks. You’ll serve as a role model and mentor to new managers. About the Team Amazon Logistics, or AMZL, handles last‑mile delivery duties in partnership with third‑party distribution businesses. We utilize continuous improvement initiatives to get millions of products into customers’ hands and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants. Our team is people‑focused and supportive, especially as many associates work the night. We focus on operations with 24/7 shifts in most locations. Inclusive Team Culture We embrace differences and are committed to advancing an inclusive culture. Our inclusion initiatives are reinforced through Amazon’s 14 Leadership Principles, which encourage seeking diverse perspectives and earning trust. Work‑Life Balance We believe a balance between personal and professional life is essential. We offer flexible working hours and encourage employees to find their own balance. Mentorship & Career Growth Our team supports new members with mentorship and knowledge sharing. We design projects to help each team member develop into a well‑rounded professional. Basic Qualifications 3+ years of employee and performance management experience. Bachelor’s degree or equivalent. Ability to work a flexible schedule, including weekends, nights, and holidays. Fluent in reading, writing, and speaking English and able to take direction in English. Preferred Qualifications 1+ year of performance metrics, process improvement, or lean techniques experience. #J-18808-Ljbffr