Service Supervisor - (Location: CDMX/Guadalajara) page is loaded## Service Supervisor - (Location: CDMX/Guadalajara)locations: Mexico - Apodacatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: June 30, 2026 (30+ days left to apply)job requisition id: R10699**Responsibilities:*** Provide first-level remote technical support to customers.* Provide remote and/or on-site technical support to service technicians.* Diagnose hardware, software, and operational issues in dehumidification equipment.* Act as the main point of contact for technical clarifications between the factory and local operations.* Process and manage equipment warranty claims.* Validate and implement control updates on equipment with direct factory support.* Prepare service documentation and reports.* Ensure compliance with safety standards and company policies during on-site operations.* Perform service and corrective actions on equipment when required.**Required Profile:*** Technical knowledge of automation and control systems.* Customer service skills.* Teamwork.* Field technical work experience.* Willingness to travel.* Conversational level of English.* Knowledge of workplace safety standards.* Responsible and accountable.* Adaptability.* Problem-solving skills.**Education Level / Certifications:*** Degree in Electronic, Electrical, Automation, Mechanical Engineering, or related field.* Knowledge of automation and instrumentation.* Experience working with HVAC systems.* Experience with BMS systems and communication protocols.* Ability to read and interpret electrical diagrams and technical drawings.* Advanced English proficiencyLocation: CDMX/Guadalajara#J-18808-Ljbffr