We are currently partnering with a global organization looking to hire a highly hands-on SAP Finance Application Support Analyst to support and maintain SAP ECC and SAP S/4 Finance environments across core accounting, treasury, planning, and financial reporting capabilities. This is not a pure implementation or project-focused role. The position is heavily focused on production support, issue resolution, operational stability, and business continuity across Finance-related SAP processes and applications. The ideal candidate will have strong experience supporting SAP Finance environments in live production settings and be comfortable working directly with Finance, Accounting, Treasury, and Planning stakeholders to troubleshoot issues and drive resolution in fast-paced operational environments. Key Responsibilities 1) SAP Finance Support & Incident Resolution Provide day-to-day production and functional support for SAP ECC and SAP S/4 Finance environments Support key Finance capabilities including: SAP FICO, Treasury Management, AP, AR, GL, COPA, Central Finance (CFIN), SAP DRC, BPC, SAC Planning Diagnose incidents, troubleshoot business process and system issues, and perform root cause analysis Resolve incidents, service requests, and defects in a timely manner Coordinate with internal IT teams, SAP support resources, and external vendors when escalations are required 2) Ticket Management & Operational Support Manage workload and ticket queues through ServiceNow Monitor and progress incidents, requests, and defect tickets within agreed service levels Maintain accurate documentation, ticket updates, and resolution notes Work directly with Finance stakeholders to prioritize work based on operational impact, urgency, deadlines, and business risk Maintain clear communication throughout the ticket lifecycle 3) Business Partnership & Functional Support Partner closely with: Finance teams, Accounting teams, Treasury stakeholders, Planning teams Investigate reported issues and clarify business requirements Translate business process needs into functional analysis and practical support solutions Communicate effectively with both technical and non-technical stakeholders regarding status, impact, and resolution steps 4) Problem Management & Continuous Improvement Identify recurring incidents and process breakdowns Analyze trends and recommend corrective or preventive actions Create and maintain: Support documentation, Troubleshooting guides, Process flows, Knowledge articles, Standard operating procedures Participate in post-incident reviews and support process improvement initiatives 5) Testing, Change Support & Release Readiness Support testing and validation activities related to: Fixes, Enhancements, Configurations, Patches, Upgrades, Production changes Coordinate with developers, integration teams, functional analysts, and business users during validation and release activities Assist with implementation support and post-release stabilization efforts 6) Cross-Functional Coordination & Governance Collaborate with adjacent SAP teams, integration teams, security teams, audit teams, and reporting teams Support compliance, controls, governance, and documentation requirements related to Finance applications and operational processes Required Experience 5+ years of experience in: SAP Application Support, SAP Production Support, SAP Functional Support Strong experience supporting SAP ECC and/or SAP S/4 Finance environments Experience supporting: SAP FICO, Treasury Management, AP, AR, GL, COPA, CFIN, SAP DRC, BPC, SAC Planning Experience working with ticket management systems such as ServiceNow Strong troubleshooting and root cause analysis capabilities Experience managing incidents, defects, and operational support requests Experience working directly with Finance and business stakeholders to manage support priorities and expectations Preferred Experience Experience with: Incident management, Problem management, Change management, Testing and release support SAP Finance-related certifications are a plus, but not required Key Skills Strong functional understanding of SAP ECC and SAP S/4 Finance support environments Strong knowledge across Finance domains including: FICO, Treasury, AP/AR, GL, COPA, CFIN, BPC, SAC Planning Excellent troubleshooting and analytical skills Ability to manage multiple priorities in fast-paced production environments Strong understanding of support operations and service management practices Strong communication and stakeholder management skills Ability to work independently while collaborating across technical and business teams Strong documentation and organizational skills #J-18808-Ljbffr