About the Role At HEINEKEN, our mission is to digitally transform the shopfloor experience—making operators and technicians smarter, safer, and more efficient. We seek a hands‑on IOT Specialist to lead the Smart Supply Chain Services Team, modernising processes such as safety, manual work execution, troubleshooting, and continuous improvement (TPM). Your role will drive this digital journey forward, scale its impact, and deliver game‑changing solutions for our people. You will collaborate closely with suppliers’ development teams, global product owners, and regional deployment teams, bridging automation and IT in one of the most exciting tech environments in our supply chain. Your Key Responsibilities Act as the main technology expert in the product team for shopfloor digital services. Guide the implementation and support of digital solutions for TPM, safety, maintenance, and more. Own the incident management and support process across L0‑L2 levels. Enable shopfloor connectivity through SCADA, historians, IoT protocols, and PLCs. Collaborate with global supply chain product owners to deliver real‑time, user‑friendly tools. Ensure quality, compliance, and global standards are applied throughout all solutions. Influence and partner with Product Owners to drive continuous improvement. Help deploy services across regions, supporting activities such as firewall management, system routing, and ticket resolution. Maintain and contribute to documentation in knowledge platforms such as Confluence. Be a self‑directed team player who works collaboratively, plans work autonomously, and continuously removes blockers for the team. Your Background & Skills Must‑Haves Proven experience in operational IT environments and service delivery. Solid knowledge of PLC programming, SCADA/historian systems such as Kepware, Ignition, Proficy. Familiarity with industrial protocols: OPC UA, MQTT, Siemens Suite, Allen Bradley, etc. Good grasp of OSI model, industrial networks, and automation hardware. Fluent in Python or similar programming languages. Full proficiency in English—comfortable writing, speaking, and presenting. Ability to manage support tickets, resolve technical issues, and deploy tools across regions. Solid experience with tools like ServiceNow, ITIL frameworks, and RCA methodologies. Nice‑to‑Haves Knowledge of ISA 88/95 standards (batch manufacturing models). Experience with digital tools for TPM and safety in manufacturing. Strong analytical thinking, structured mindset, and great communication skills. What Makes This Role Special Real impact on global shopfloor operations. Work in a multicultural, highly dynamic global team. Combine automation and IT in a transformative position. Flexibility, autonomy, and space to innovate. Help build a smarter, safer, and more digital supply chain. #J-18808-Ljbffr