Customer Services Specialist I page is loaded## Customer Services Specialist Ilocations: Venusa Juarez, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R33492By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.**Customer**We focus on our customers’ success**Innovation**We create better solutions**Collaboration**We create success together**Inclusion**We always interact with others respectfully**Candor**We are open and honest with one another**Integrity**We do the right things and do things right**Who we are:**Integer is a global organization providing innovative high-quality technologies and manufacturing to Medical Device OEM’s (original equipment manufacturers) to enhance the lives of patients worldwide. We are guided by our six Values, including focus on Customer Perspective, Accountability, Agility, One Team, Candor, and Inclusion. You will also notice a distinct emphasis on Integrity, Safety, and Quality. These are non-negotiables, and integral to everything we do. Working at Integer means you are part of a team passionately pursuing excellence in all that we do and always reaching for the next great achievement.**What you will do in this role:**The Customer Operations Specialist I performs assignments in a professional role that supports customer service activities for internal and external customers. Under the guidance and direction of colleagues and manager, this person will be knowledgeable of the site’s products, services and local processes and be able to use that understanding to provide solutions to customer requirements. This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, Customer Success and Sales to provide solutions that fulfil our customers’ needs with speed, accuracy, and exceptional communication. he Customer Operations Specialist I applies general business knowledge developed through guidance or past experience to complete routine order management and communication tasks. Information is exchanged with customers and internal stakeholders through clear communication, asking questions, and checking for understanding. This position will be responsible for executing standard and repeat quoting for the site as well as order management for “factory direct” customers, interacting directly with their assigned “factory direct” customers as appropriate.**Accountabilities & Responsibilities:*** Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.* Receives instruction, guidance, and direction from senior team members and management while developing capabilities in customer communication and service delivery.* Assists with processing customer orders, standard quotations, and order entry using defined procedures and tools.* Supports customer communication by responding to routine inquiries and requests with guidance from others.* Partners with more experienced Customer Operations Specialists and cross-functional teams (Sales, Planning, Quality, etc.) to meet customer requirements.* Participates in meetings and training sessions to build product knowledge and understanding of site processes.* Coordinates internally to help support lead time communication, expedite requests, and routine updates to customers.* Contributes to standard metrics such as Quote Cycle Time and Order Acknowledgement Cycle Time by executing timely and accurate transactions.* Assists with document and data collection needed for audits, business reviews, or reporting under the guidance of a senior team member.* Supports the execution of customer requirements by helping ensure item setup, pricing, and revisions are documented and up to date.* Participates in continuous improvement activities by identifying small process enhancements or opportunities to improve accuracy and responsiveness.* May participate in customer visits or audits to observe and support customer engagement at the site level.* Performs other duties as assigned.**Education & Experience:*** **Minimum Education:** Bachelor’s degree in business or a related field* Minimum Experience: 2+ years of experience in medical device or related field**Knowledge & Skills:*** **Special Skills:*** Sales and service acumen.* Medical Device Manufacturing experience preferred.* Experience reading and understanding design drawings and specifications preferred.* Ability to communicate effectively across the organization throughout all levels both verbally and written.* Ability to work independently as well as within a team.* Demonstrated ability to be organized and adaptable to meet business deadlines in a dynamic environment.* Customer focused, highly organized and able to manage multiple tasks simultaneously.* Extreme responsiveness and resilient.* Good problem solving skills.* Strong computer skills (Microsoft Office products).* Specialized Knowledge: Experience with Oracle and/or SAP is a plus**U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.**Integer Holdings Corporation (NYSE: ITGR) is one of the largest medical device contract development and manufacturing organizations (CDMO) in the world, serving the cardiac rhythm management, neuromodulation, and cardio and vascular markets. As a strategic partner of choice to medical device companies and OEMs, Integer is committed to enhancing the lives of patients worldwide by providing innovative, high-quality products and solutions. The company's brands include Greatbatch Medical and Lake Region Medical. Additional information is available at .Integer Holdings Corporation (“Integer”) is an equal opportunity employer. We do not discriminate based on race, color, sex, religion, national origin, and on any other protected characteristics. We celebrate our many differences and remain committed to providing an inclusive workplace free from harassment and discrimination.Integer does not discriminate against any applicants or employees because he or she is a disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active-duty wartime veteran, campaign badge veteran, referred to collectively as "Protected Veterans." It is also the policy of Integer to employ and to advance in employment, all people regardless of their status as individuals with disabilities. All employment decisions are based only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment.Additionally, Integer provides reasonable accommodations to qualified job applicants and associates who need them for medical or religious reasons. If you are interested in applying for an employment opportunity with Integer and believe you will need an accommodation for the application or job interview processes, please contact us at or via so that we may discuss appropriate adjustments to our processes to enable you to be considered for a job opening. This phone number and email address is strictly for the purpose of making a request for an accommodation. Status updates on your application cannot be provided to you through this phone extension or email. For status updates, please log#J-18808-Ljbffr