Overview Wing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot. We’re looking for a Bilingual Customer Service Representative. Position: Customer Service Representative (Remote) Responsibilities Manage inbound and outbound calls Resolve customer concerns effectively and efficiently Build sustainable relationships and trust with customer accounts through open and interactive communication Ensure customer satisfaction in every interaction Keep records of customer interactions, process and update customer accounts and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Ad hoc tasks Qualifications At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity Excellent English communication skills, both written and verbal (at least B2 level) Excellent phone, email, and instant messaging communication skills Solid organizational and time management skills Tech savvy and familiar with current technologies, like desktop sharing, cloud services, and CRM Experience with word-processing software and spreadsheets (e.g., MS Office) Knowledge of online calendars and scheduling (e.g., Google Calendar) Proactive and confident with keen attention to details Technical Requirements USB headset with noise cancellation feature Working webcam Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM Main Internet service speed: at least 25 Mbps wired connection Backup Internet service speed: at least 10 Mbps Benefits Performance incentives Job security and stability Paid training Inclusive culture Upskilling opportunities 100% work-from-home Exceptionally supportive team Opportunities for career growth Fun work environment Holiday and overtime pay Bonuses, tips, and referral program Schedule 20-40 hours per week Location This is a remote job Salary This is based on your experience and skills. Notes • Only qualified candidates will be invited to take the assessment and scheduled for an interview. We have other vacancies that might interest your friends and colleagues. They can check us out at our Jobs Website. #J-18808-Ljbffr