Responsibilities Deliver the Customer Success program strategy for BlackLine onboarded customers, ensuring adoption of subscriptions, preventing attrition and churn, and enhancing overall customer satisfaction. Provide coaching, business reviews, success planning, and strategic guidance based on deep knowledge of BlackLine’s platform. Assist the Customer Enablement team by mentoring new CSMs and helping them onboard. Conduct customer events, including presentations, webinars, teleconferences, and onsite visits to communicate BlackLine’s value throughout the journey. Track, validate, and give feedback to the Account Management team to ensure customers progress through the entire BlackLine journey after the initial implementation. Educate clients on existing and new product features to increase adoption and support license expansion. Perform success planning activities such as business reviews, success reviews, and success path creation to align with corporate goals and usage metrics. Collaborate with sales executives and other departments to plan account expansion, reduce license whitespace, and increase customer sentiment. Provide best‑practice guidance on organizational changes, global rollouts, ERP changes, and other factors that could affect customer experience. Maintain up‑to‑date knowledge of all BlackLine solutions and effectively communicate competitive differentiation. Identify and report on client impacts related to renewals, guide customers through the renewal process, and ensure risks of churn are documented. Participate in Expert Teams and provide feedback to Product Management regarding new functionality requests. Share BlackLine best practices, use‑case scenarios, and client stories internally and externally. Assist in securing customer references and support community engagement through meet‑ups, round‑tables, labs, summits, and conferences. Act as SME for BlackLine Reconciliations and at least seven other complex solutions. Log client communication and document relevant activities within internal CRM and related tools. Show passion for the BlackLine application and drive customer satisfaction. Travel may be required. Other duties as assigned. Qualifications Bachelor’s degree in Accounting, Economics, Business Administration or Master of Business Administration/related. Six years of customer‑facing experience. Strong presentation skills and a passion for presenting. Ability to navigate changing priorities and high‑pressure situations with diplomacy. Highly process‑oriented mindset with ability to tell data‑driven stories. Prioritization and time‑management skills. Strong verbal and written professional communication. Updated knowledge of current accounting practices and industry changes. Strong interpersonal and consultative skills, proven as a trusted advisor to drive business value. CPA, CIA, or related accounting certification (preferred). Five or more years of BlackLine experience (preferred). Seven or more years of experience in accounting/auditing or related field. Experience as a controller and/or finance director (preferred). Knowledge of Gainsight, Salesforce CRM, or similar tools (preferred). Excellent listening, diagnostic, and empathy skills. Proactive team player with curiosity and passion for learning. EEO Statement BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws. #J-18808-Ljbffr