Overview Join Our Global Consulting Network and Expand Your Horizons! At the Global Network Mexico, we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management. Why Choose Us? Global Exposure: Work on international projects and gain insights into diverse cultures and business practices. Specialized Development: Develop deep expertise in specific areas of management consulting to enhance your professional value. Dynamic Work Environment: Fast-paced and challenging, pushing you to grow and exceed expectations, making a meaningful impact. Innovation at the Core: We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver results that matter. If you are ambitious and ready for a challenge, we want to hear from you. Reach out and start a conversation that could lead to your next big opportunity. Let’s build a better future together! Practice Alignment The Strategy & Consulting Mexico - Global Network - SONG practice aligns to Accenture Song and works with clients across marketing, commerce/sales and services functions. You will provide transformation services driven by offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help clients become living businesses by optimizing their marketing, commerce/sales, and customer service strategy, driving cost reduction, revenue enhancement, customer satisfaction and positive business metrics. Open Roles Cloud Contact Center Senior Manager (Mexican SONG capability) Senior Manager – Cloud Contact Center What You Will Do In This Role As a Cloud Contact Center Senior Manager, you will lead end-to-end transformation initiatives across marketing, commerce, and customer service, defining future-state strategies and driving implementation of cloud-based contact center and AI-enabled solutions. Job Qualifications Bachelor’s Degree completed MBA from a tier 1 institute is highly desirable Availability to travel may be required English Advanced +12 years experience in designing, architecting and delivering in cloud contact center platforms (e.g., Genesys, Amazon Connect, Google CCAI, NICE, Twilio, Avaya, Cisco, etc.) Experience in designing and implementing AI chatbot/virtual assistant and defining a digital roadmap to integrate with cloud contact center platforms Experience in creating contact center of the future strategy and transformational roadmap Experience in conducting contact center capability assessments, benchmarking KPIs, and designing the contact center of the future Experience with speech analytics tools (e.g., Call Miner, NICE, Verint) to derive insights and suggest transformations Contributed initiatives such as assets, accelerators and point-of-views focused on Customer Service Channels and Operations Project management experience working with global teams Excellent oral and written English communication skills Marketing Transformation (Martech) Senior Manager - Mexico What You Will Do In This Role Lead and be responsible for gathering business requirements, designing solutions, and implementing marketing and advertising tools. Conduct vendor assessments, optimize MarTech/AdTech stacks, and drive business development efforts in the digital marketing platform space. Job Qualifications Bachelor’s Degree completed MBA from a tier 1 institute is highly desirable Availability to travel may be required +12 years of proven working experience in digital marketing/advertising platforms across industries such as E-Commerce, CPG, Telecom, Healthcare, and Financial Services Must Have Skills: MarTech/AdTech Transformation, MarTech Assessment, Adobe Experience Cloud, Adobe Journey Optimizer, Adobe Experience Manager, Salesforce Marketing Cloud, Google Marketing Platform Strong knowledge of marketing technologies, including data, content, marketing automation, campaign performance management, personalization, and analytics Experience implementing MarTech/AdTech platforms, data visualization platforms, and cloud platforms Deliver and execute on technical design solutions using Salesforce Marketing Cloud, Adobe Experience Cloud, or Google Marketing Platform Hands-on functional consulting experience in Adobe marketing processes and integrations with MarTech platforms Excellent oral and written English communication skills Agentic Commerce Senior Manager - Mexico What You Will Do In This Role Own the architecture, delivery, and scaling of Agentic Commerce implementations, ensuring AI-driven capabilities are production-ready, secure, and tightly integrated with enterprise commerce ecosystems. Job Qualifications Bachelor’s degree in Computer Science, Engineering, Mathematics, or related fields 12+ years of experience delivering enterprise-scale commerce and digital platforms with leadership experience at Senior Manager level Advanced English level Availability to travel may be required Deep experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks) Strong hands-on leadership in agentic AI architectures in production systems Expertise in API-led, microservices-based architectures for distributed commerce systems Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms Proven success leading prototype-to-production programs with CI/CD, cloud-native architecture, and DevOps Experience defining enterprise governance frameworks for AI-driven systems Strong understanding of observability, performance benchmarking, and AI evaluation frameworks #J-18808-Ljbffr