Overview Are you ready to make a difference in the world of healthcare? Then you’ve come to the right place. 500+ employees, 9 countries, and 1 mission — to amplify the voice of healthcare professionals and improve global healthcare. This is where you come in. Helping unite HCPs across the world to improve patient outcomes — and even save lives — is an incredible feeling. Join us! Who we’re looking for Sermo is seeking a Senior Community Associate to support engagement and operations for our pharmacist community. This execution-focused role plays a key part in keeping community programs running smoothly while supporting growth initiatives. Responsibilities Own day-to-day pharmacist community engagement and moderation Lead content publishing and quality assurance for the pharmacist community Manage onboarding and re-engagement workflows to support retention Serve as a frontline relationship-builder with members, identifying high-potential contributors Ensure community standards, tone, and experience quality are consistently upheld Support planning and execution of community events, cohorts, and campaigns Manage logistics, communications, and follow-ups for member programs Help operationalize repeatable community experiences and playbooks Assist in identifying opportunities to improve member journeys Track engagement metrics and contributor activity Surface member feedback and trends to Product, Growth, and Research teams Contribute to community reporting and performance readouts Use data and observations to recommend operational improvements Support email campaign execution in partnership with Lifecycle Marketing Partner with Community Managers on engagement initiatives and content strategy Maintain documentation, workflows, and operational processes Help onboard new team members and support execution quality across the associate team Qualifications 3–5 years experience in community operations, customer engagement, or support roles Strong written and verbal communication skills Highly organized, detail-oriented, and reliable Proven ability to manage multiple workflows and carry projects through to completion A passion for building and nurturing communities that provide real value to members Comfortable working across time zones Proactive self-starter with a growth mindset Experience in healthcare or professional communities is a plus Proactive, reliable, and eager to learn About Sermo Sermo is the world leader in turning HCP experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1 million HCPs across 150 countries, the company offers a unique HCP-first online community that allows clinicians to communicate about issues that are important to them and their patients. Sermo uses a suite of proprietary, technology-enabled tools to cultivate a deep understanding of healthcare professional observations that will benefit pharmaceutical, healthcare partners and the medical community. To learn more, visit sermo.com. #J-18808-Ljbffr