Nissan Customer Service Representative – Aguascalientes Location: Aguascalientes Job Schedule: Full-time On site Education Requirement: High school diploma Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation. We are looking for a Customer Service representative to join our team in Aguascalientes. The position is responsible for providing excellent and efficient quality service in inbound calls from customers and businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS). The role handles inquiries, complaints, and questions about loan and lease accounts, including technical support for the NMAC/IFS website. A Day in the Life Receive a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS customers, businesses, dealerships, and third parties (e.g., financial institutions, insurance companies). Resolve inquiries, handle complaints, and walk callers through the correct process according to their original request. Maintain a quality standard on all phone calls, guaranteeing a minimum overall average percentage of 85% following the Call model to assure all compliance, state, and federal regulations are within guidelines. Utilize all tools and resources available to proactively resolve customer concerns and prevent any further callbacks. Follow all adherence guidelines to achieve a minimum target of 95%. Who We're Looking For Required High school diploma. Basic understanding of the auto finance industry. Empathetic with difficult situations; active listening. Knowledge of excellent customer service techniques (call center experience preferred). Fluent in English. Intermediate proficiency in MS Office. Ability to perform work onsite in Aguascalientes. Availability to work 48 hours per week. Schedule within 6:00 am–9:00 pm Monday–Friday and Saturday 6:00 am–5:30 pm. Depending on department requirements, a 6‑day or 5‑day schedule may be assigned for at least 6 months. Desired Bachelor's degree. What You'll Look Forward to at Nissan Career growth and continuous learning opportunities: benefit from diverse career paths, cross‑departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, while playing a vital role in shaping the future of transportation. Rewards Nissan offers a comprehensive benefits package to support the well‑being and success of our employees. Offerings may vary by location and role. Equity and Diversity Nissan hires based on the fulfillment of the job profile in the vacancy, without discrimination on the basis of gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth, or any other condition. Confidentiality and compliance with all legal requirements regarding the use of proprietary information and financial data. People are our most valuable assets; diversity and inclusion are essential. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard. #J-18808-Ljbffr