Senior Infrastructure & Observability Engineer Are you passionate about transforming technology operations through automation, observability, and modern engineering practices? Are you excited about driving the evolution toward SRE and DevOps operating models? We are looking for a strategic and transformational leader to drive the evolution of our observability and infrastructure capabilities. In this role, you will have the opportunity to build and scale a regional observability control tower, champion automation initiatives, and lead the transition toward modern SRE and DevOps practices that enhance platform resilience, efficiency, and scalability. You will play a key role in shaping the future of our operations by establishing governance frameworks, developing internal capabilities, and driving engineering excellence across the organization. Day‑to‑day responsibilities Define and lead the regional observability, monitoring, and operational excellence strategy. Build and consolidate the observability control tower, establishing standards, metrics, alerting frameworks, and best practices. Lead, mentor, and develop technical teams through coaching, knowledge sharing, and capability‑building initiatives. Drive automation programs, Infrastructure as Code (IaC), and CI/CD adoption to improve operational efficiency and reliability. Collaborate closely with technical and business stakeholders to improve service performance, availability, and scalability. Candidate profile We are seeking a technology leader with strong experience in infrastructure, cloud, observability, operations, and organizational transformation. The ideal candidate combines strategic thinking with hands‑on technical expertise and has a proven track record of building scalable operating models, developing teams, and driving meaningful change. Required Skills Experience in infrastructure, cloud, observability, DevOps, SRE, or related disciplines. Proven experience leading technical teams and driving large‑scale transformation initiatives across regional or global environments. Hands‑on experience with observability platforms such as Datadog, Dynatrace, New Relic, Prometheus, or similar tools. Strong expertise in cloud technologies (AWS, Azure, or GCP), automation, Infrastructure as Code (Terraform, CloudFormation, or similar), and CI/CD practices. Excellent leadership, stakeholder management, communication, and strategic planning skills with a strong focus on operational excellence and continuous improvement. Benefits Comprehensive health and well‑being programs Continuous learning and career development Performance‑based incentives Flexible and hybrid work models Software & Cloud accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. SoftwareOne is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr