Overview Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains – delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission‑critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit Location & Travel Travel: Minimal. Managerial: No. Location: Mexico-Guadalajara (AM). In One Sentence Leads and directs teams to deliver a unique, high quality product, service or product support result within a defined schedule, budget, quality and scope. Responsibilities Customer Delivery Manager, lead delivery of our unit products from scoping, design, implementation, testing and deployment into production. Lead all the related customer activities, including negotiation, identifying change requests, training and other activities. Work closely with implementation, R&D and product teams to deliver on time, on budget and on quality. Extensive experience in development, including work in Agile development environments. Team player with very strong capabilities to mitigate time/resource constraints. Highly motivated and self‑sufficient. Technical Skills High capability to understand business requirements, estimate, and create a final quote. Need to handle in times part of the implementation due to resource constraints. Understand the product’s capabilities and convey such knowledge to customers. Education / Experience 1st degree in Computer Science or Computer Engineering. Detailed List Of Competencies 3 years of experience Progressive experience in delivering and/or supporting complex software solutions and service/product implementations. Extensive experience in development, including work in Agile development environments. Ability to perform quick and in‑depth investigation Using judgment to make decisions with limited or ambiguous information, taking informed and appropriate risks Ability to act as a customer‑facing focal point Developing relationships with customers; seeing things from their perspective; involving them in decisions. Ensuring business decisions focus on improving customer experiences. Ability to make an extra effort to meet defined targets, dedication to the task, and commitment to provide deliverables High teamwork skills Spanish and English speakers and writers at a minimum Ability to work with a remote team - communications skills Why You Will Love This Job You will work on large challenging and complex programs You will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voice You will have the opportunity to work with the industry’s most advanced technologies Equal Opportunity Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce. #J-18808-Ljbffr