Network Video Engineer (Enterprise Video & Collaboration) Role Summary The Video Network Engineer is responsible for the design, implementation, support, and optimization of enterprise video collaboration services across on-prem, cloud, and hybrid environments. This role focuses on video conferencing infrastructure, real-time media performance, and network optimization, ensuring high-quality video experiences across meeting platforms, endpoints, and integrated network services. The engineer will collaborate closely with network, security, and collaboration teams to deliver scalable, secure, and resilient video solutions. (On-Prem or Remote position) General Responsibilities Support day-to-day operations of video conferencing platforms and infrastructure Deploy and maintain enterprise video solutions (on-prem, cloud, hybrid) Troubleshoot video quality issues (latency, jitter, packet loss, resolution degradation) Monitor video performance and user experience (QoE/QoS) Participate in video platform migrations and upgrades Maintain network diagrams, video architecture documentation, and runbooks Collaborate with network teams on bandwidth, routing, and QoS policies Provide support for video endpoints, meeting rooms, and telepresence systems Perform root cause analysis for video-related incidents Follow ITIL processes (incident, problem, change management) Core Technical Responsibilities Video & Media Infrastructure Microsoft Teams Rooms & Video Interop Services Telepresence Management Suite (TMS) Zoom Rooms (preferred) Video endpoints (Cisco, Poly, Logitech, etc.) Network & Real-Time Media Strong understanding of: RTP / SRTP (media streams) SIP / H.323 signaling NAT traversal, STUN, TURN, ICE Deep knowledge of: QoS (DSCP, traffic shaping, prioritization) WAN/LAN optimization for video traffic Multicast (where applicable) Bandwidth constraints and congestion Familiarity with SD-WAN and cloud networking for video workloads Video Endpoints & Meeting Rooms Deployment and support of: Conference room systems (Teams Rooms, Webex Rooms) Integration with: AV fundamentals (basic): Audio/video signal flow HDMI/USB integration Cloud Video & Collaboration Microsoft Teams (meetings, video optimization) Zoom platform (preferred) Security & Identity Secure media traversal (firewalls, SBCs) Integration with identity platforms (Azure AD / O365) Monitoring & Troubleshooting Tools Experience with: RTMT / Webex Control Hub / Teams Admin Center Network monitoring tools (SolarWinds, PRTG, etc.) Analyze: Call quality metrics (MOS, jitter, packet loss) Endpoint diagnostics and logs Optional experience (is a plus) Service Now (ticketing tool) CUCM Expressway (MRA, 3rd party SIP connectors) Cisco Voice Gateway Cisco Session Border Controller (CUBE) Variphy IR (Integrated Research) monitoring tool Informast - Familiarity with multicast Phoneview ESX V-Center Veeam Cabling and punch down tools / Fluke testers Qualifications Education Bachelor’s degree preferred or equivalent experience ITIL / ITSM familiarity preferred Experience 3–5 years supporting: Real-time media over IP networks Experience in MSP or enterprise environments Strong troubleshooting skills in video + network domains Hands-on with Cisco, Microsoft Teams, or Zoom ecosystems Preferred Certifications Microsoft Teams / Collaboration certifications Professional Skills Fluent English language skills required: verbal and written communication. Self-motivated and disciplined. Strong investigative and analysis skills. Strong technical and process design and implementation skills. Strong communication and presentation skills along with the ability to work in a highly collaborative environment. Strong customer focused and ability to manage customer expectations. Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus. PTOs VacationDays. Save on commute Paid office parking. Discount Programs Medical-related discounts. Sponsored Events Team social events and Christmas Dinner. Sport Activity Join your colleagues in various sports activities in the area. Eat & Drink Enjoy a kitchen stocked with drinks, coffee, and snacks. #J-18808-Ljbffr