Overview Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while empowering event creators with our data and technology to scale, innovate, and enhance their events to reach new audiences. We have partnered with major industry leaders and are backed by leading global investors. We are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment. About The Role Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience. Whether you are deep-diving into complex SQL queries or investigating code logic to find a bug, your work will directly impact millions of fans worldwide. This role offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles. Responsibilities Act as a technical point of contact for incident management, triage, and escalation. Troubleshoot complex technical issues across our client-server architecture. Perform deep-dive investigations using log analysis and monitoring tools. Write and optimize complex SQL queries to resolve data-related issues. Collaborate with cross-functional teams (Product, Engineering, and Operations) to improve system reliability. Document technical workarounds and contribute to our internal knowledge base. Qualifications Technical Mindset: Proven experience in tech support or troubleshooting roles with excellent problem-solving skills. Database Expert: Strong understanding of PostgreSQL/MySQL (writing complex queries and stored procedures). API Savvy: Knowledge of APIs, services, and client-server architecture (RESTful APIs and JSON). Environments: Understanding of the Unix/Linux environment. Tools: Familiarity with ticketing tools (Jira, Zendesk) and exposure to monitoring/logging tools (Datadog, Splunk, Grafana, or Kibana). Communication: Proficiency in English (written and verbal) for clear communication with global teams. Nice to have Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (Elixir experience a significant bonus). Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes. Mobile: Familiarity with mobile products (Android and iOS) and design life cycles. Curiosity: An active GitHub account or open-source contributions. Academic: BSc degree in Computer Science, IT, or a relevant field. Benefits & Perks Fever 40% discount for personal use. Free Candlelight Event voucher for single use, valid for 2 people. Wellhub Membership with access to gyms, studios, classes, training, and wellness apps (paid by Fever up to the Silver plan). Medical insurance (Seguro de Gastos Médicos Mayores) with GNP, fully paid by Fever, including dental and vision. Life Insurance (Mapfre) fully paid by Fever. Savings plan (SURA): employee 5% + Fever 5%. English Lessons: 100% paid by Fever. Aguinaldo: 15 days of salary. 20 days of paid vacation per year (availability after six months). Parental leave: four weeks of paid paternity leave at 100% base salary for (male) parents. Birthday afternoon off when it falls on a working day. Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch Fever is committed to creating an inclusive and diverse workspace. We encourage everyone to apply. If you require any accommodation during the selection process, please contact our Talent team for a welcoming journey. For more about Fever’s data processing, please see Fever - Candidate Privacy Notice. #J-18808-Ljbffr