Role: Program Director – Strategic Operations Job Overview We are looking for experienced Program Directors to develop and lead cross‑functional programs in the Supply Chain Advisory team at Blue Yonder. The Supply Chain Advisory team is a global group focused on accelerating customer outcomes with speed and scale and serving as a trusted advisor throughout the customer journey. The Program Director will ensure cross‑functional program goals are met with respect to budget, planning, quality, performance, and customer satisfaction. The Program Director will help create, organize, and improve customer‑facing and internal collateral and communications. Responsibilities also include developing standard operating procedures for external communications and coaching members of the organization on how to effectively showcase the value of Blue Yonder. Program Directors will also oversee select strategic initiatives and internal projects designed to improve Blue Yonder’s internal operations. These activities cover a wide range of business domains and require flexibility and strong learning capabilities. Success will depend on developing and implementing templates and visualizations to ensure program goals are achieved. The role will involve strong working relationships with Solution Advisory, Strategic Advisory, AI Advisory, Finance, Associate Success, Marketing, Sales, Professional Services, and other Operations teams. Primary Responsibilities Support improving effectiveness of customer and cross‑functional communication Develop, plan, and execute measurements, reporting, and key initiative tracking across the global organization Identify and support systemic improvements to program execution through new tools, processes, policies, procedures, standardization of the project lifecycle, and best‑practice capture/sharing to support the organization’s strategic goals Identify potential program risks and issues early and proactively work with relevant stakeholders to mitigate them Work closely with senior management on strategy, organizational initiatives, program reviews, and quality management Perform end‑to‑end program management from inception to deployment and adoption Work across geographical teams to ensure timeline, quality, and budget are kept in line with program expectations Key Skills Ability to communicate effectively: produce high‑quality PowerPoint presentations using strong visual design, storytelling, and formatting skills with rapid turnaround and repetitive feedback Capability to design, implement, and manage operational strategies that support organizational objectives in a matrix organization (process refinement and risk mitigation) Expertise in gathering, interpreting, and presenting performance data and insights Ability to engage effectively with executive leadership and cross‑functional team members – including presenting strategic recommendations, influencing decision‑making, and representing the organization in high‑impact environments Manage project timelines, budgets, resources, and risks for solution delivery across a matrix organization Proficiency with Agile methodologies, project management tools, stakeholder communication, and risk mitigation strategies Assess, redesign, and enhance business processes to maximize efficiency, reduce waste, and improve overall operational performance across global supply chains Ability to travel to the U.S. as needed Required Experiences Proven experience in managing complexities to drive operational efficiency, simplification, and streamlined communications and reporting Experience interacting with VPs and higher-level leaders for planning, budgeting, and strategic discussions Experience playing a catalyst role in change management Thorough understanding of project/program management techniques and methods Thorough understanding of continuous improvement principles and techniques Collaborative, confident leader who can secure support from a diverse set of internal contributors to the overall mission Strong interpersonal, team‑building, and sustaining relationship skills Excellent verbal and written communication skills, particularly presentation experience to senior levels of management Strong analytical and problem‑solving skills Ability to organize and prioritize work, work independently and within ambiguity, produce deliverables, establish realistic goals and deadlines, and manage changing priorities Ability to collaborate with larger organization, development teams, and other Operations teams to implement and revise processes and systems 12+ years of program management and communications experience Bachelor’s degree in business or related field of study Preferred Experiences Understanding of Blue Yonder’s or competitive supply‑chain solutions Excellent knowledge of using various MS tools, Confluence, Salesforce Experience with machine learning, AI, and automation Master’s degree in business or related field of study Our Values If you want to know the heart of a company, take a look at its values. Our values unite us. They drive our success—and the success of our customers. Does your heart beat like ours? Find out here: Core Values EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr