We are seeking a Senior Quality Manager to lead and drive quality strategy across manufacturing operations in Tijuana. This role is responsible for ensuring compliance with customer, regulatory, and internal standards while fostering a culture of continuous improvement, operational excellence, and zero-defect performance. The ideal candidate will have extensive experience in quality systems, customer-facing quality leadership, and regulatory compliance, particularly within manufacturing (e.g., automotive, medical device, aerospace, or electronics) environments. Leadership & Strategy Develop and execute the quality strategy aligned with global and corporate objectives Lead, mentor, and develop the quality team Act as the primary quality representative for the Tijuana site with global stakeholders Promote a culture of continuous improvement and accountability Quality Systems & Compliance Ensure compliance with ISO standards (ISO 9001, ISO 13485 as applicable) Maintain and improve the Quality Management System (QMS) Lead internal and external audits (customer, regulatory, and certification bodies) Ensure adherence to regulatory requirements and customer specifications Customer Quality Serve as primary point of contact for customers on quality issues Lead 8D problem-solving , root cause analysis, and corrective/preventive actions Drive improvement in customer satisfaction, PPM performance, and complaint resolution Operational Excellence Implement and sustain Lean Manufacturing and Six Sigma methodologies Track and improve key quality metrics (KPIs) including scrap, yield, defects, and cost of quality Partner with operations, engineering, and supply chain to improve processes and product reliability Supplier Quality Oversee supplier quality performance and development Lead supplier audits and qualification processes Drive supplier corrective actions and continuous improvement initiatives Education Bachelor’s degree in Engineering or related field (Master’s degree preferred) Experience 8–12+ years of experience in quality management within manufacturing Minimum of 3–5 years in a leadership role Experience working in multinational environments preferred Strong experience with customer-facing quality roles Certifications (Preferred) Six Sigma Green Belt or Black Belt Certified Quality Engineer (CQE) or similar Technical Skills Strong knowledge of: Quality tools (APQP, PPAP, FMEA, SPC, MSA) Root cause analysis (8D, 5 Whys, Fishbone) Statistical methods and data analysis ERP/MES systems experience Advanced proficiency in English #J-18808-Ljbffr