We’re hiring a Business Systems Engineer with 3+ years in technical support / systems engineering who can troubleshoot issues, support users, and build automations (Python/SQL). Experience with tools like Zendesk, Front, Salesforce, or similar platforms is a big plus. Fixed broken integrations Debugged scripts at odd hours Helped users while juggling multiple tickets …this role is for you. What the Candidate Will Do: Issue Resolution: Diagnose and resolve technical issues, from user issues to system issues like failing Python scripts or integrations. Systems Engineering: Develop & maintain automation and integration in Front, Zendesk, and other applications using internal tooling along with SQL and Python, ensuring robust performance and reliability. User Support: Serve as the primary contact for support inquiries related to our Support Ecosystem. Ticket Management: Log all support requests in the ticketing system, ensuring accurate documentation of issues and resolutions. Escalation: Identify and upscale complex issues to the appropriate teams, following established protocols. Communication: Maintain clear and professional communication with users throughout the support process. Knowledge Base Contribution: Update and maintain support documentation and FAQs to assist users with common issues. Collaboration: Work closely with cross-functional teams to address recurring issues and improve system functionality. Basic Qualifications: Technical Skills: Intermediate knowledge of SQL, Python, or Automation and Scripting Skills. Experience: 3+ years of experience in a technical support role, preferably supporting enterprise applications. Customer Service: Excellent interpersonal and communication skills with a strong focus on customer satisfaction. Problem-Solving: Strong analytical abilities to troubleshoot and resolve technical issues efficiently. Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize effectively. Team Player: Demonstrated ability to work collaboratively in a team environment. #J-18808-Ljbffr