Direct message the job poster from Qualfon Qualfon's mission is to help as many people as possible pursue their calling, create an ever-increasing number of career development opportunities, and be the agent of choice for all our clients. We offer: Continue your education and earn a college degree through our Qualfon University program FREE personal and professional support through the Qualfon Care Coaches program Salary of $75.00 MXN per effective hour worked (before taxes) Monthly bonus based on operational metrics 100% paid training from the first hour 2 days off Start date: February 4, 2025 Last day of hiring: March 28, 2025 As required by law from the first day of training Mexican Social Security Institute (IMSS) affiliation AFORE (National Insurance Fund) INFONAVIT (National Insurance Fund) FONACOT (National Insurance Company) 15 days of Christmas bonus Vacation pay as required by law after one year of employment Life insurance What you'll do as a Service Agent Customer Service: Answer incoming calls from customers who need assistance with the clothing, footwear, and accessories sales application, follow up on the shipping and packaging process, handle returns, and ensure customer service is provided. Respond to customer questions and concerns and ensure all inquiries are handled and documented in a timely and professional manner. Ability to interact and thrive in a high-volume environment. Provide an appropriate sense of urgency when responding to customer requests. Maintain a positive attitude, friendliness, and exceptional customer service when corresponding with customers. Participate in designated team meetings to improve the overall department and/or enhance the quality of customer service. Effectively advise the trainer, floor support, or team leader quickly and thoroughly to inform them of any problems or unusual issues that may lead to escalation or a dissatisfied customer, so that alternative action can be taken when necessary. Think outside the box to troubleshoot process exceptions and recommend solutions. Responsible for entering accurate information in a timely manner into the computer-aided dispatch system: detailed documentation is required for shift change or for potential future investigation purposes. What skills will you need? Sensitive and articulate verbal and written communication skills in both English (intermediate - advanced C1) and Spanish Flexible work schedule in operations Proficiency in Windows PC applications, including MS Office and the Internet Ability to type 25 words per minute with 90% accuracy Ability to operate multiple computer programs High school diploma/GED or equivalent Eighteen (18+) years of age or older at the date of hire Qualified candidates should be comfortable in a multitasking, high-energy environment. They should be problem-solvers, creative, and analytical, with a passion for excellent customer service. EQUAL OPPORTUNITY STATEMENT: QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, ethnicity, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, marital status, ancestry, status as a covered veteran, uniform servicemember status and any other characteristic protected under applicable federal, state or local law. Seniority level Entry level Employment type Full-time Job function Customer Service Telecommunications #J-18808-Ljbffr