Job Description Key Responsibilities Lead Management and Qualification Contact prospective families via phone, email, and digital channels. Qualify leads using structured questions to assess interest level, fit, and readiness. Categorize and prioritize leads based on qualification criteria (qualified / non-qualified). Identify high-potential prospects and elevate them accordingly. Follow-up and Conversion Ensure consistent and timely follow-up with all assigned leads. Schedule school tours, interviews, or appointments for the admissions team. Provide key information to prospects prior to their visit to increase conversion rates. Support the achievement of appointment-setting and conversion targets. HubSpot (CRM) Management Accurately log, update, and track all leads in HubSpot. Maintain complete and up-to-date records of all interactions. Document calls, emails, notes, and status updates in the system. Use pipelines, tags, and reporting tools to manage and track lead progress. Customer Experience Deliver a friendly, professional, and engaging experience to all prospective families. Answer basic inquiries regarding programs, admissions process, and general school information. Build interest and trust to move prospects forward in the admissions funnel. Redirect inquiries to the appropriate team when necessary. Reporting and Performance Tracking Track key metrics such as call volume, contact rate, appointments scheduled, and conversions. Support the preparation of performance reports and lead tracking analysis. Identify trends and areas for improvement in lead handling and qualification. Collaboration Work closely with admissions and marketing teams to ensure alignment. Provide feedback on lead quality and campaign effectiveness. Support outreach campaigns and bulk follow-up initiatives when needed. Skills Excellent verbal communication skills. Persuasion and sales-oriented mindset. Strong listening and analytical skills. Organization and follow-up discipline. Ability to handle objections effectively. Customer service orientation and empathy. Ability to work under pressure and meet targets. Basic to intermediate proficiency in digital tools and CRM systems. Qualifications High school diploma required; Bachelor’s degree in progress or completed (desirable). Training in sales, customer service, or call center operations (desirable). Basic knowledge of CRM systems (HubSpot preferred). Previous experience in call center, telemarketing, sales, or customer service roles. Experience in lead generation and qualification (desirable). Experience using CRM tools, preferably HubSpot. Experience in education or service-oriented environments (desirable). #J-18808-Ljbffr