Job Description What does a Customer Support Representative really do? Think of yourself as someone who will provide world‑class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. Responsibilities Research and resolve issues reported by the client’s end‑users via phone, email, and chat support. Manage and maintain a test lab of devices running services to be used for reproducing customer issues. Ensure that all log‑in and passwords (both internal & external) are kept confidential. Document all information on customer interaction according to standard operating procedures. Benefits Minor and Major medical expense Insurance plus Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state. Paid Birthday Leave. Paid Time Off starting at 21 days on your first year. Food vouchers of 220 MXN weekly. Life insurance. Savings Fund. School Tuition programs. Requirements Must be willing to complete assessments that include a typing test of 25+ wpm. Great communication skills, written and orally. Must be adaptable and flexible, demonstrating abilities to work with process and information changes. Must be at least 18 years of age. Recommended Experience with customer service via phone, email, and live chat support is preferred but not required. Experience in customer service, sales, billing, collections, and technical support. TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr