* Ability to lead large, cross-divisional teams or projects. Ability to act as a mentor, guide, and leader to other employees.* Ability to recommend, develop, and participate in developing strategy.* Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user contacts and proactive notification systems.* Proactively assist global peers to avoid or reduce problem occurrence.* Ability to act independently, as part of a team, or as a team leader and exercise independent judgment.* Ability to articulate clearly, recommend, and explain resolutions to external customers/clients.* Understand, utilize, and share knowledge of ITIL.* Manages their schedule to deliver multiple projects concurrently when needed.* Understands that delivery involves maintenance windows for production environments and requires the schedule flexibility to sometimes work nights, weekends, or holidays.* Travels occasionally (up to 50%) to perform requirements gatherings, workshops, knowledge transfer sessions, and on-site implementation work when needed.* Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.* Reasonable expertise on many of the following will be prerequisites for success: Wireless LAN, Data Center Switching, Campus and Branch Switching and Routing, SD-WAN, VLAN, MPLS, TCP-IP, IPv4, IPv6, OSPF, BGP, VPN, EVPN, IP Fabrics, Multicast, NAT, CG-NAT, IPSEC, SSL, MAC-Sec, UTM, IDP, encryption technologies, traffic engineering, QoS, and VxLAN.* Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience.* 7+ years experience in relevant technologies and customer environments.* Relevant industry qualification where applicable.* Excellent verbal and written English and Spanish communication skills. Additional technical communication skills in Portuguese are highly desired.* Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products).* Document and summarize research, findings, and action plans suitable for use in automated systems. Prior experience deploying Agentic AI preferred.* Advanced troubleshooting skills in a technical environment.* Excellent analytical and problem-solving skills.* Advanced networking troubleshooting skills.* Specific knowledge and training with the Aruba and Juniper products. Knowledge of Cisco Systems or other similar vendor products desired.* Superior customer service skills.* Phone and remote support experience. E-support experience, knowledge and resolution ability.* Ability to solve and document solutions for usage by other technicians and customers.* Ability to train peers and new agents on job-related material.* Ability to take full ownership for resolution with escalated customers.* Ability to initiate and lead technical action plans.* Lead or provide expertise to cross-functional teams or projects.* Exceptional depth of knowledge on one or more highly complex solutions.HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .**Hewlett Packard Enterprise**Technology innovation that fosters business transformation.We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.**COVID Policy**The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.**Standards of Business Conduct (SBC)**The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.Read more about how we**Equal Opportunity Employer (EEO)**Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: **.**If you’d like more information about your EEO right as an applicant under the law, please click here:**E-Verify** **(US & PR only)** HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information . You can also download the posters with information on legal rights and protection by clicking and .**Accessibility**Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.**Disclosure of Sensitive Personal Data**Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.if applicable to the role you applied to, you must#J-18808-Ljbffr