Get AI-powered advice on this job and more exclusive features. Direct message the job poster from ECOM Agroindustrial Corp. Ltd. The Service Desk Manager is responsible for managing the daily operations of the IT Service Desk, ensuring high-quality technical support and excellent user experience across all regions. This role includes overseeing incident and request management, supervising the support team, and continuously improving service delivery aligned with customer-centric strategies. Experience: Minimum 7 years in IT support roles, with at least 3 years in a management position in multinational or regional environments. Technical Skills / Tools: Platforms: Windows, MacOS, Office 365, Active Directory, ServiceNow. Frameworks: ITIL v3/v4 (certification preferred). Soft Skills: Customer focus, leadership, problem solving, communication, stress management. Education: Degree in Information Technology, Computer Science, or related field. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries International Trade and Development Referrals increase your chances of interviewing at ECOM Agroindustrial Corp. Ltd. by 2x Get notified about new Service Desk Manager jobs in Mexico City, Mexico . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr