Cargo y reporte Este Puesto Reporta a Project Operations Manager Contexto y Visión En ABB, ayudamos a las industrias a funcionar de forma más eficiente y limpia, y cada una de las personas que trabajan aquí lo hace posible. Estarás capacitado para liderar, apoyado para crecer y orgulloso del impacto que creamos juntos. Únete a nosotros y ayuda a que funcione lo que hace funcionar el mundo. Your Role And Responsibilities In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The Work Model For The Role Is This role is contributing to the Electrification Services division in San Luis Potosi. You Will Be Mainly Accountable For Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score. Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products. Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues. Supporting in pre‑sales or after‑sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools. Ensure spare parts reception in our warehouse and/or manufacturing site, coordinating deliveries to the end customer. Qualifications for the role Bachelors degree in Electrical or Electro-Mechanical engineering background is required. 3+ Years experience working with LV & MV Products required POs handling and coordination of material receipt and delivery SAP proficiency Advanced English required Benefits Life Insurance Retirement plan Accident Insurance Wellbeing program Dental insurance Flex days Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF) Construir un futuro más limpio e inteligente requiere todo tipo de mentes: las curiosas, las valientes y las creativas. Por eso acogemos a personas de todos los orígenes y experiencias. ¿Listo para causar impacto? Presenta tu candidatura hoy mismo o visita para saber más sobre el impacto de nuestras soluciones en todo el mundo. #J-18808-Ljbffr