The Spare Parts Analyst (SPA) is responsible for managing quotations and orders for spare parts, including requests, returns, delivery timelines, and order status. The SPA works closely with customer service and technical support teams, serving as a key point of contact to ensure that spare parts needs are met throughout the customer journey.In addition, the SPA maintains constant communication with the internal supply chain regarding deadlines, delays, and potential risks to service levels. The SPA also organizes spare parts kits for planned maintenance activities, collaborating with field service planning and procurement teams to ensure availability and demand forecasting accuracy.When necessary, the SPA escalates technical inquiries to specialized support and follows up to ensure prompt resolution.Main TasksReceive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organizationFollow all parts requests through to their completionPrepare and follow up on spare parts quotationsCommunicate with supply chain on availability, delivery dates or other important matters related to spare parts deliveryEscalate and resolve compromised service levels or customer expectations related to spare parts issuesProvide information as required for spare parts forecasting and demand planningPlan and prepare spare parts packages for planned maintenance activitiesBe empathetic and work as an advocate for customersEnsure customers’ needs are met quickly and efficientlyCommunicate regularly with other individuals/departments within the organizationOther duties assigned due to the need of the businessMust Have:Bachelor’s degree in business, engineering or similar areas preferredExperience with spare parts, logistics, or supply chain processesERP system experience (JDE, TOTVS, SAP, etc)Strong communication and follow-up skillsAbility to work under tight deadlinesBasic to Intermediate English skills (written and verbal)Ability to handle repetitive tasks with accuracy and consistencyProactive and organizedTeamwork orientedAttentive to detailsNice to Have:Experience in a service or industrial environmentDemand planning or forecasting knowledgeExperience in a global or multicultural organizationCRM system experience (Saleforce, ServiceMax)#LI-DG1#J-18808-Ljbffr