About Twilio At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. About the Job This position is needed to provide operational and technical Salesforce support to North America and Latin America Sales organizations. The role ensures Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability. Responsibilities Manage Salesforce user setup, roles, profiles, permissions, and security settings. Oversee Salesforce case management, ensuring SLAs and response times are met. Maintain page layouts, workflows, validation rules, and approval processes. Serve as the escalation point for advanced Salesforce user requests. Troubleshoot and resolve CPQ and multi-instance Salesforce issues. Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals). Support OLM processes including orders, renewals, cancellations, and billing triggers. Ensure synchronization of Salesforce data with ERP/Billing systems. Collaborate with Sales Ops, Finance, IT, and Product teams. Recommend process automation and continuous improvement. Support UAT, deployments, and develop user training materials. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! 3+ years’ experience as a Salesforce Administrator (Sales Cloud). Strong expertise in Salesforce administration and configuration. Understanding of Salesforce data model, sharing rules, and security. Experience troubleshooting complex integrated system issues. Experience with Salesforce Revenue Cloud, Billing, or ERP integrations. Knowledge of Apex, Flow, SOQL, and advanced automation. Strong analytical and problem‑solving skills. Excellent communication skills for technical and non‑technical audiences. Location This role will be based remotely in British Columbia, Alberta, or Ontario, Canada. Travel Approximately 5% travel is anticipated to help you connect in‑person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location. Estimated Pay Range Based in Canada: $90,800 - $113,500 Eligible for Twilio’s equity plan and corporate bonus plan. All roles eligible for health care insurance, paid sick time, paid personal time off, and paid parental leave. Equal Opportunity Employer Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law. #J-18808-Ljbffr