Job Title L2 Team Lead (Operational Lead) Job Type FTE Role Overview The L2 Team Lead is responsible for the overall quality and operational success of the search evaluation project. This role requires deep guideline mastery and the ability to bridge the gap between Client's policy owners and the onsite execution team. Key Responsibilities Guideline Mastery: Independently digest complex search evaluation guidelines and clarify ambiguities through proactive Q&A with guideline owners. Knowledge Transfer: Cascade policy updates into clear, actionable instructions for the onsite L1 specialists. Operational Leadership: Drive project milestones, lead quality calibration sessions, and ensure the team meets delivery standards and strict SLAs. Training: Manage the intense training requirements and effectively answer operational questions from the team. Qualifications Proven experience managing onsite teams with intense training requirements and strict SLAs. Strong understanding of search engine product functions, user intent analysis, and strategies for optimizing search quality. Professional maturity to handle and evaluate sensitive materials (violence, adult content, etc.). This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice. Equal Opportunity Employer Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone. #J-18808-Ljbffr