Customer Service Representative – Rosarito Job description: Dealer Support representative will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Manage large amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. 1 year of proven customer support experience or experience as a client service representative. Track record of over‑achieving quota. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Detail oriented. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi‑task, prioritize, and manage time effectively. High school degree. Bilingual (English and Spanish). Customer Service Representative – Santa Fe / Rosarito Note: This is NOT a call center. Order Management / customer service representative will act as a liaison, provide product/service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Manage large amounts of incoming calls. Input sales information. Identify and assess customers’ needs to achieve satisfaction. Provide accurate, valid and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts and file documents. Follow communications procedures, guidelines, and policies. Bachelor degree or about to be granted. Minimum 1 year of experience. Bilingual (English‑Spanish). Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different types of characters. Excellent written and verbal communication. Ability to multi‑task, prioritize, and manage time effectively. Ability to work in a fast‑paced, team‑oriented environment. Customer Service Representative – Call Center – Bilingual Job activities: Write notes about the interaction with the customer. Submit all requested information. Guide the customer to a resolution. Requirements: Speak both English and Spanish fluently. Customer service or similar call center experience. Computer skills. INE, CURP, Birth Certificate, RFC, Prove of Address. Benefits: Additional Productivity Bonuses. Great corporate work environment. Customer Service Rep – Temporary 3 months – Rosarito Not a call center. Responsibilities: Manage large amounts of incoming calls. Input sales information. Identify and assess customers’ needs to achieve satisfaction. Provide accurate, valid and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts and file documents. Follow communications procedures, guidelines, and policies. Requirements: Minimum 1 year of experience. Bilingual (English‑Spanish). Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different types of characters. Excellent written and verbal communication. Ability to multi‑task, prioritize, and manage time effectively. Ability to work in a fast‑paced, team‑oriented environment. Customer Service Representative – Integon Job responsibilities: Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution. Answer incoming calls, handle questions about existing policies, and decide on the best course of action. Be the first contact after a policy is sold, identify risks, and ask the right questions. Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem‑solving skills. Handle health policy requests such as cancellations, updates, billing adjustments, and refunds. Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums. Handle most situations independently, resolve conflicts, and empathize with customers. Provide feedback when training needs are identified. Promote teamwork through reliability and group cohesion. Suggest process improvements to leadership. Requirements: High School Diploma or GED. Call center experience (preferred). Insurance industry knowledge (preferred). Fully bilingual (English/Spanish). Customer focused and able to troubleshoot and resolve questions and concerns. Multitask and manage multiple systems daily. #J-18808-Ljbffr