Title – Senior Consultant – Solution Design Role Summary The Senior Consultant – Solution Design is responsible for driving market‑led solution design, developing differentiated service offerings, and leading client‑centric solutioning efforts. The role combines strategic thinking, client engagement, and execution excellence to deliver scalable, high‑impact service solutions aligned to organizational objectives and guidelines. Key Responsibilities Analyze service markets and competitive intelligence to identify trends, gaps, and opportunities. Define service market strategies and develop solution POVs, including value proposition, pricing , and operating models . Design and deliver customized solutions aligned to client business context and strategic goals. Lead RFP responses, solution proposals, and bid support in collaboration with Sales and Delivery teams. Engage directly with clients to conduct solution workshops, discovery sessions, and presentations. Develop Statements of Work (SOWs) detailing scope, commercials, and contractual terms. Support transition planning and execution by transferring solution and contract knowledge to delivery teams. Create and guide development of client‑facing and internal solution collaterals (case studies, flyers, presentations). Participate in transformation and continuous improvement initiatives to enhance service effectiveness. Drive competency building through domain training and creation of reusable knowledge assets. Manage and develop team members through performance reviews, coaching, and capability development. Education & Qualifications Bachelor’s degree in Business Administration, Engineering, Economics, Operations Management, or a related field A Master’s degree (MBA or equivalent) is preferred but not mandatory Relevant certifications are desirable: PMP / PgMP / Agile certifications Six Sigma / Lean / Design Thinking Consulting or solution design related certifications Professional Experience 8 years of experience with: Solution design, consulting, service strategy, or pre‑sales roles Proven exposure to end‑to‑end solutioning, including RFPs, SOWs, pricing, and operating models Experience working in global or regional roles supporting North America and/or LATAM markets Prior experience in BPM, Shared Services, Consulting, or Professional Services environments strongly preferred Fluent English (mandatory) – strong verbal and written communication for client interactions, proposals, and presentations Spanish proficiency required; bilingual capabilities considered a strong advantage Ability to communicate effectively with global stakeholders and senior leadership Demonstrated ability to lead client‑facing engagements independently Work Arrangement This position requires hybrid work mode and needs your presence in the office in Monterrey N.L. for at least 60% of the workdays every week. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr