Experience one of the biggest IT Service companies in the world!! Here you can transform your career! Why join TCS? Here at TCS we believe that people make the difference, that's why we live in a culture of unlimited learning full of opportunities for improvement and mutual development. The goal is to expand ideas through the right tools, contributing to our success in a collaborative environment. Job Role: Customer Service Representative In this role you will serve as the first point of contact for customers, delivering timely, accurate support across multiple channels. You will address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs. Job location Guadalajara Job Mode Onsite (work from office) Key Skills Required Proven Customer Support experience or experience as Client Service Representative Ability to appreciate the customers’ perspective showing empathy. Active listening to fully engage the customer with their concerns. Ability to multi‑task during customer interactions with multiple systems and resources. Understand policies and procedures and communicate them professionally to the customer. Acknowledging and resolving customer complaints/concerns. Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions. Resolve customers’ concerns and answer customers’ questions to your best ability. Able to manage stressful situations in customer Service. Person Specification Minimum High school Diploma Minimum 1 year of Customer Service Experience Advanced proficiency in English Available for full-time work What do we offer? TCS Benefits – Mexico TCS Cares Professional Services Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire Recognition for Performance 12 days of vacation (increase in days according to law) Christmas bonus Pantry vouchers (extra to salary - delivered on a card) Major medical insurance (at no cost to you, additional beneficiaries at no cost: legally married couple and 2 children under 25) Life Insurance PTU (profit sharing) (according to law) Further Information At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, to build a TCS that respects individuality. Come to be a TCSer! #J-18808-Ljbffr