Overview Full Time SAM (Software Asset Management) Consultant (ServiceNow) @ Guadalajara/Mexico City (Hybrid) Role Role: SAM (Software Asset Management) Consultant (ServiceNow) Location Location: Guadalajara/Mexico City (Hybrid) Employment Type Employment Type: Full Time Must Have Skills Must Have Skills: ServiceNow Scripting, SAM (Software Asset Management) and HAM (Hardware Asset Management) modules expertise Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field (required); Master’s degree or equivalent experience is a plus Experience 5+ years of IT experience, with at least 3 years in ServiceNow development 2+ years of hands-on experience in ServiceNow Software Asset Management (SAM) module Experience with asset management processes, CMDB data modeling, and integrations with discovery tools Previous experience in software license compliance, optimization, and vendor management preferred Technical Skills Strong knowledge of ServiceNow SAM and related Asset Management modules Hands-on experience with SAM integrations (e.g., SCCM, Flexera, JAMF, BigFix) Understanding of software license models (perpetual, subscription, SaaS, user-based) Familiarity with ServiceNow CMDB and Discovery processes Experience using Flow Designer and IntegrationHub for process automation Knowledge of ITIL processes (especially Asset Management and Configuration Management) Certifications (Preferred) ServiceNow Certified System Administrator (CSA) – Required ServiceNow Certified Implementation Specialist – SAM – Preferred ServiceNow Certified Implementation Specialist – HAM (plus) ITIL v3 or v4 Foundation Certification Seniority level Mid-Senior level Employment type Full-time Job function Business Development Industries Staffing and Recruiting #J-18808-Ljbffr