Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business. Job Purpose Lead Customer contact in charge of Quality Customer Engineers (Answer the customer complaints through 8D’s, do fast response about issues, attend the customer with replacement material, sorting parts, give corrective actions) for ALL customers. Key Job Responsibilities Promote compliance with security standards in their area of influence and/or responsibility. Know and apply the corporate and local procedures of the Quality System as applicable. Monitoring of PR’s, 8D’s, and Status by Claims to meet internal and customer requirements. Ensure customer protection and updating of the daily report in the event of quality failures. Follow-up of material returned by Claims or RMA from Internal Customers. Ensure delivery of material to manufacturing. Monitor scorecard or equivalent Warranty. Coordinate audits of actions related to action plans, PR and customer failures on the floor. Update and analysis of information for TED and special presentations. Coordinate sorting/reworks and campaigns at customer location required. Coordinate sorting/analysis according Customer priority with the Technical. Coordinate the customer meetings to present advance about the Claims. Critical experiences required to be ready for this job Dealing with customers Problem solving (5Why’s, 8D, Fishbone, 5D) Quality tools (Control Plan, PFMEA, MSA, SPC) Automotive Industry experience #J-18808-Ljbffr