Use Your Design Background to Drive Global Business At THE/STUDIO, we’ve found that the most successful business leads aren’t just great communicators—they’re people who actually understand how products are made. Roles we are hiring for Customer Success (Account Management) Account Executive (Outbound) Inside Sales (Inbound) Location Fully Remote (US Business Hours) Role Type Sales / Account Management / Operations About the Role At THE/STUDIO, we are disrupting the manufacturing industry by bridging the gap between design and supply chain. We’ve discovered that individuals with a background in Fashion Design possess a \"technical empathy\" that makes them incredible business partners for our clients. We are looking for design-trained professionals to join our commercial team. Based on your personality and strengths, we will stream you into one of three core functions. Customer Success Manager (Account Management): You are the long‑term partner for our existing clients. You’ll manage the post‑sales lifecycle, ensuring project success, driving retention, and identifying opportunities for account growth and upselling. Account Executive: You are a high‑level \"Closer.\" You will manage a pipeline of qualified e‑commerce leads, using your industry expertise to pitch THE/STUDIO’s value proposition and convert large‑scale opportunities into active partnerships. Inside Sales Representative (Sr. Creative Specialist): You are the bridge between a lead and a product. You will handle inbound inquiries, acting as a technical consultant to help customers refine their creative concepts and navigate the production process to finalize their first orders. What You’ll Do Consultative Strategy: Use your knowledge of garment construction and materials to provide expert advice, ensuring client designs are production‑ready. Creative Problem Solving: Navigate manufacturing complexities by translating vague creative visions into actionable, high‑quality production orders. Pipeline & Portfolio Management: Manage a high volume of interactions, whether it’s closing new business or nurturing a book of existing accounts, within our CRM. Revenue Impact: Directly influence company growth by hitting KPIs related to conversion rates, order value, and client lifetime value. Who You Are The \"Business‑Minded Creative\": You love fashion, but you find the business of fashion (margins, logistics, and scalability) just as exciting as the aesthetic. Technical Translator: You can look at a tech pack or a sketch and immediately explain the operational requirements to a client. Resilient & High‑Agency: You thrive in a fast‑paced, remote environment where you are expected to take ownership of your desk and hit targets. Expert Communicator: You possess the \"Sales DNA\" required to persuade and lead a customer, backed by the credibility of a design background. Requirements Education: Degree in Fashion Design, Product Design, or a related creative field. Technical Literacy: Ability to understand design files, tech packs, and manufacturing specs. Communication: Native or professional‑level English fluency with a confident \"consultative\" tone. Alignment: Availability to work consistently during US Business Hours (EST/PST). Experience: Previous experience in sales, retail, or a customer‑facing role is highly preferred. Company Values Intellectually curious – possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to \"get to the bottom of things\" if they see something not quite right. Self‑motivated with a meaningful reason to deliver excellence. Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team. Radical candor – coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable. Operates with a level of urgency – values immediate action where prudent, enables quick decision‑making, swift problem‑solving, and seizing opportunities in a dynamic business environment. Natural customer centricity – has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them. Results‑driven – focuses on achieving and exceeding measurable objectives. Our Typical Hiring Process Submit an application. IMPORTANT: Please submit your resume/CV in English. Complete the video question. Initial Interview. Hiring Manager Interview. Assessment/Case Study. Final Interview. Reference Check. Equal Opportunity Employer At THE/STUDIO, we know that our company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. #J-18808-Ljbffr