AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.WHY JOIN USIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!ABOUT THE ROLEAs a Technical Support Engineer , you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.WHAT YOU WILL DO- Resolve product-related and technical queries via email and screen sharing sessions;- Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks;- Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;- Support customers with the remote installation, updates, and maintenance of TestRail Server instances;- Assist users in navigating complex setups involving various server environments and web technologies.MUST HAVES- Minimum 2 years of experience in a technical support role ;- Excellent written and verbal English communication skills ;- Hands-on experience managing both Windows and Linux servers ;- Strong understanding of networking and web technologies ;- Self-motivated and driven by performance metrics to achieve individual and team targets;- Availability for rotating schedules to support customers 24/5.NICE TO HAVES- Degree in Computer Science or a related technical field;- Knowledge of SQL or database administration;- Understanding of the software testing lifecycle and development processes;- Proven track record of exploring new tools and troubleshooting complex software stacks.PERKS AND BENEFITS- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.- Exciting projects: Modern solutions with Fortune 500 and top product companies.- Flextime: Flexible schedule with remote and office options. #J-18808-Ljbffr