About ITT ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life. Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in 40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and 51 manufacturing locations. Our businesses are organized in three distinct segments, each based around our core engineering DNA: Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann , Habonim , Engineered Valves , Rheinhütte Pumpen and Svanehøj . Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies , KONI and Axtone . Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon , Enidine , Aerospace Controls and kSARIA . Position Summary Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Essential Responsibilities Gather data to update and supply monthly data required for regional Demand Value Added Forecasting process including: Lead the Demand Planning Cycle by reviewing and pressure testing value added Demand forecast with regional leaders and attend their confirmation Consolidate and input value added forecast into M2M Prepare presentation for the Demand review addressing all gaps to previous forecasts Attain approval of demand and gap closing plan Review approved demand plan and recommended actions with the Materials Manager // Planners. Regular communication with Customer Service, Sales Department, Customers, Planning, Materials to ensure plans and information are accurate. Gather historical data and prepare the documents required to support reporting. Ensure forecasted volume is shared and acknowledged by all appropriate stakeholders (consensus forecast). Manages the monthly Demand Planning work to ensure that the process is executed as per the defined cycle Monitors Sales execution vs. established forecast/budgets Monitors Forecast accuracy Work with product management to ensure that new product launches are included and measured against the demand plan Drive a culture of best practice sharing and continuous improvement Be an integral part of a talent advantaged company consistently winning through our people Provide support for organizational transformation and change Position Requirements Education: Engineering Degree, Administration Degree Experience: 3 years of experience in similar position Additional Knowledge: Customer service, demand tracking, reporting KPIs, participating in plans for recovery. Languages: 100% Bilingual – English #J-18808-Ljbffr