Summary Location: Mexico City, Mexico This role is based in Mexico City, Mexico. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. In this role, you will lead and implement reward plans, processes, and policies while ensuring alignment with business needs across multiple countries. You will combine deep subject matter expertise with strong people leadership, leading a team of three benefits experts and driving operational excellence in employee benefits administration, while delivering impactful, competitive, and cost-effective solutions. Key Responsibilities Review and improve local benefit programs to ensure competitiveness, compliance, and alignment with global standards Analyse market data and benchmark benefits to provide insights to stakeholders Manage benefit policy/program renewals, vendor changes, and benefit expansions Maintain and update the country's benefits database Support local People & Organization in Employee Resource Groups discussions and global benefits projects and implementations Partner with stakeholders and employees to gather feedback and improve benefits programs Lead and develop benefits admin experts, ensuring smooth day-to-day operations Drive process improvements while acting as key escalation point and deputy to the cluster lead Act as a 1st-level escalation point to employees, country People & Organization head, and People Services & Solutions teams. Essential Requirements University degree, preferable in economics, mathematics, accounting or equivalent experience Minimum 5 years of experience in management & administration of benefit plans 6-7 years of people management experience Fluent in English and Spanish Good understanding of logical, rules-based software systems High attention to detail and process oriented Commitment to Diversity and Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Benefits We're committed to helping you thrive personally and professionally. #J-18808-Ljbffr