About the Role The Systems Analyst supports day‑to‑day operational systems by translating business needs into functional system solutions and ensuring applications run reliably and efficiently. This role works closely with Operations and IT teams to gather requirements, document processes, coordinate system enhancements, execute testing, and resolve incidents. It plays a key role in maintaining system stability while driving continuous improvements and automation initiatives. Responsibilities Support day‑to‑day operational systems and ensure reliable application performance. Gather and document functional requirements, process flows, and system specifications. Coordinate system enhancements, configurations, testing (UAT/SIT), and release support. Analyze operational data to identify improvement or automation opportunities. Manage integrations between systems and data flows. Coordinate with IT teams, developers, and third‑party vendors. Apply change management and production support best practices to ensure timely delivery. Work in fast‑paced environments supporting multiple priorities simultaneously. Qualifications Solid understanding of operational processes and how systems support day‑to‑day business activities. Experience gathering and documenting functional requirements, process flows, and system specifications. Familiarity with system enhancements, configurations, testing (UAT/SIT), and release support. Ability to analyze operational data and identify improvement or automation opportunities. Understanding of integrations between systems and data flows. Experience coordinating with IT teams, developers, and third‑party vendors. Knowledge of change management and production support best practices. Strong documentation, organization, and follow‑up skills to ensure timely delivery. Ability to work in fast‑paced environments supporting multiple priorities simultaneously. Behavioral Competencies Execution & Accountability – takes ownership of tasks and follows through to ensure timely and high‑quality delivery. Problem Solving Mindset – identifies issues quickly, analyzes root causes, and proposes practical solutions. Customer & Service Orientation – responds proactively to business user needs with a focus on service quality and reliability. Collaboration & Teamwork – works effectively with Operations, IT, and vendors to deliver shared outcomes. Organization & Attention to Detail – maintains accurate documentation, tracks activities, and manages multiple priorities with precision. Adaptability – comfortable working in dynamic environments with changing priorities and operational demands. Clear Communication – communicates technical concepts in a simple, business‑friendly manner. Functional Competencies Requirements Gathering & Documentation – captures, documents, and validates business and functional requirements. Process & Workflow Analysis – maps current processes, identifies gaps, and recommends system or process improvements. System Testing & Implementation Support – experienced with SIT/UAT, test cases, defect tracking, and release support. Production Support & Incident Management – troubleshoots, root cause analyzes, and resolves system issues. System Configuration & Enhancements – supports minor changes, improvements, and coordination with development teams. Data Analysis & Reporting – uses operational data to identify trends, issues, and opportunities for optimization. Vendor & Stakeholder Coordination – works effectively with internal IT teams and third‑party providers to deliver solutions. Continuous Improvement & Automation – identifies opportunities to streamline and automate manual tasks. Benefits AIG offers a comprehensive benefits package that includes health care, savings, financial protection, and wellbeing programs. Employees have access to generous paid leave, the “Giving Back” volunteer program, learning and development opportunities, and tuition reimbursement for qualifying education that enhances current or future positions. Additional benefits include a Total Rewards Program focused on health, financial security, professional development, and peace of mind for employees and their families. We value in‑person collaboration and prefer team members to work primarily in the office to foster a supportive and connected environment. Equal Opportunity Employer American International Group, Inc. is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. #J-18808-Ljbffr