Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable biosimilar and generic medicines. As we move forward on this new and ambitious path, unique opportunities will arise, both professionally and personally. Join us—the future is in our hands! Major Responsibilities Provide administrative support to the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users. Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts. Perform user administration tasks (e.g. access management) – Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions. Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors. Prepare reports on the evaluation of services and processes. Provide assistance to P&O Services projects at country or BU level – Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt – Distribution of marketing samples (where applicable). Key Performance Indicators Timely completion of assigned tasks. Minimum Requirements New Product Innovation experience. Industry/Business Exposure. Skills Collaboration. Curiosity. Customer Care. Data Privacy. Employee Experience. Employee Onboarding. HR Operations (HR Ops). HR Service Delivery. HRIS (Human Resource Management System). Human Resources (HR). Human Resources Management. Identity And Access Management (IAM). Payroll. Sdm. Languages English. Commitment to Diversity and Inclusion We are committed to creating an exceptional and inclusive work environment and diverse teams that represent the patients and communities we serve. #J-18808-Ljbffr