About Our Client They manage community associations and are responsible for customer service, accounting, community engagement and project management. They have been in business for 25 years and their team is excited about adding new team members to their customer service team! Minimum Requirements English Resume is required Minimum: 50 Mbps Internet Speed High School diploma Around 2 years of experience with customer service-related positions Maintain timely communication and respond using the same method of contact initiated by the owner (phone, email, etc.) Able to work in a fast-paced environment Remote work is possible, but daily visits to our offices in CDMX or GDL are required on the first day. Expenses are covered by the employee. Only applicants living in Mexico are considered. Key Responsibilities Provide heavy customer service support through phone and email communications Answer and manage calls using the Webex phone system Respond to customer inquiries professionally and in a timely manner Assist with general administrative and office support tasks Maintain accurate records and documentation Coordinate and communicate effectively with team members and clients Proactively ask questions, seek clarification, and request assistance when needed Follow guidance and instructions to ensure tasks are completed accurately and efficiently Work Schedule Monday-Friday: Standard time 10:00 am to 7:00 pm Mexico City time Daylight saving: 9:00 am to 6:00 Mexico City time Benefits Competitive Salary (According to experience) Remote Work Work Stability Computer equipment Christmas bonus of 30 days (Aguinaldo) 12 vacation days after the first year IMSS Major medical insurance from day 1 After the 3-month Probation Contract, We Add the Following Minor medical insurance (Clinic may vary according to your city) Food vouchers (10% of the gross salary) Restaurant tickets (2,030 pesos) Saving fund (8% of the gross salary) Life Insurance Competencies Organized Good Listener Customer Oriented Communication Skills Reliable Ability to Adapt Responsible Positive #J-18808-Ljbffr