Overview ServiceNow Developer - 100% Remote in Mexico Responsibilities Expertise in understanding the customer business need and decipher it for technical development in ServiceNow Specialization in designing solutions on ServiceNow platform basis the customer need Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables Experience in tracking work items and reporting the progress to different stakeholders Experience in handling escalations from within the team as well as project stakeholders Know how to conduct requirement gathering for ServiceNow implementation Experience in conducting Technical Reviews, End User Trainings Strong Experience in configuration of IT Service Mgmt. - Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up ServiceNow Implementation Certified Qualifications ServiceNow Implementation Certified Strong Experience in IT Service Management modules: Incident, Problem, Change, Release, Service Request, Service Portal, Service Catalog, Asset and User Setup Experience in requirement gathering, technical reviews, and end-user trainings Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr