Employee Relations Manager The Employee Relations Manager will support the Director and lead the Employee Relations team, driving performance, policy compliance, and continuous improvement across regions. Responsibilities Support the Director in driving the team's key accountabilities, including performance improvement, policy management, and leveraging data analysis & reporting to provide actionable insights. Lead and mentor a team of Employee Relations Advisors, ensuring consistency in case management and effective execution of processes across regions. Oversee the intake process managed by the Advisors, ensuring cases are escalated appropriately and assigned to Senior Advisors as needed. Provide day‑to‑day direction to Senior Advisors, ensuring balanced caseloads and supporting the resolution of complex investigations. Handle escalated and high‑risk employee relations cases, providing guidance to ensure fair and timely resolutions. Lead projects focused on Employee Relations process and service improvements, and implement best practices to enhance the effectiveness of the team. Collaborate with HR and legal teams on footprint changes (start‑up sites and site closures) and RIFs, ensuring both regulatory compliance and exceptional support to impacted employees. Track and monitor KPI performance, ensuring alignment with organizational goals and recommending improvements to minimize risk. Evaluate and improve ER processes, exploring opportunities for process optimization and automation to streamline workflows and enhance team efficiency. Support labor relations activities, including advising on contract interpretation and union negotiations. Execute the Employee Relations annual governance cycle and communication plan, ensuring timely stakeholder reporting and leading the planning and implementation of quarterly ER campaigns on relevant topics to enhance leadership practices. Qualifications Education: Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred. Experience: 7+ years of experience in employee relations or HR, with at least 3 years in a management or supervisory role. Skills: Strong leadership/delegation abilities; problem‑solving and conflict resolution; team leadership; experience handling escalated cases and performance improvement processes. Other: Knowledge of regional labor laws; experience with metrics and reporting (e.g., KPIs); excellent communication and interpersonal skills. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment. #J-18808-Ljbffr