Are you a highly detailed person who enjoys digging into data and problem solving? Do you love the border between development and product? Ericsson offers a fast‑paced, highly collaborative technical environment. Responsibilities Perform troubleshooting on Customer reported OSS/Expert Analytics/Orchestration CSRs. Deliver Remedy/Resolution and analysis for M‑OSS and Service management domains (ENM, Eniq, EEA, EO, EVNFM, ECDE, END, TMA, CENX, SON, EIC, and others). Handle Software Update Management (SUM) when required. Participate in integration projects for M‑OSS and SVM products. Provide solution‑level support to customers. Be on‑call 24/7 on a rotation basis to handle customer issues, partner concerns, and emergencies. Be willing to travel to customer sites as needed for local support activities. Work with Ericsson standard support tools such as CSR, MHWEB, Metis, etc. Assist new team members through mentoring and knowledge sharing. Collaborate effectively in a team to solve complex issues. Qualifications Bachelor of Science/Engineering or equivalent experience. Technical knowledge of M‑OSS and/or SVM domain nodes. Extensive experience in support services and operations. Unix/Solaris or Linux administration experience. Administration of object, relational, and distributed databases (Oracle, Sybase, Neo4j, or similar). Hardware support experience (HP, Dell, Cisco, or similar). TCP/IP networks troubleshooting experience. Hands‑on experience with virtualized and cloud‑native environments (Kubernetes, OpenStack, Docker, etc.). Scripting knowledge (Bash, SQL, Python, or others). Knowledge of Veritas, JBOSS, VMware is an asset. Excellent ability to represent Ericsson in customer environments. Consistent track record of working independently and making decisions under time pressure. Strong communication and coaching/mentoring skills. Willingness to travel on short notice and ability to self‑learn. Primary country and city: Mexico (MX) – Mexico City #J-18808-Ljbffr